We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@shopjaxandjames.com. Please note that returns will need to be sent to the following address: 427 E 8th St. SE Rome, GA 30161

You can always contact us for any return question at info@shopjaxandjames.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale or discounted items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@shopjaxandjames.com.

Return Policy for Jax and James LLC

We want you to love your purchase! If you’re not completely satisfied, we’re here to help. Please review the following guidelines to ensure a smooth return process.

1. General Return Policy

• Returns are accepted within 7 days of purchase for items in their original, unworn, unwashed, and unaltered condition.

• Original packaging and tags must be intact for a return to be processed.

2. Customized or Personalized Items

• Non-Returnable: Custom designs, personalized items, or any t-shirts with special modifications (e.g., custom text or artwork) are not eligible for returns unless they arrive damaged or defective.

• Defective Customized Items: If your customized t-shirt arrives with a defect, please contact us within 7 days of delivery, and we’ll work with you to resolve the issue through repair, replacement, or refund.

3. Damaged or Defective Items

If your item arrives damaged or defective, follow these steps:

1. Contact us within 7 days of receiving the item at info@shopjaxandjames.com.

2. Provide clear photos of the damage or defect along with proof of purchase.

3. We will review your claim and offer an exchange, replacement, or refund as appropriate.

4. Return Process

1. Submit a Request: Start your return by contacting us at info@shopjaxandjames.com with your order number and reason for the return.

2. Shipping Label: For eligible returns, we will provide a prepaid return shipping label. If the return is due to a customer’s choice (e.g., size change or preference), return shipping costs will be the customer’s responsibility.

3. Refund or Exchange: Once the item is received and inspected, we will your refund or exchange within 5-7 business days. Refunds will be credited to the original payment method.

5. Non-Returnable Items

• Items marked as final sale.

• Items that show signs of wear, washing, or damage caused by improper handling.

6. Exchange Policy

• Exchanges are accepted for items of the same value and are subject to stock availability.

• Customized items may be exchanged only if defective.

7. International Returns

• International customers are responsible for return shipping costs.

• We recommend using a tracked shipping method to ensure the package reaches us safely.

For questions or assistance, feel free to reach out to our customer service team at info@shopjaxandjames.com. We’re here to help!