Shipping Policy for Jax and James LLC

At Jax and James LLC, we are committed to delivering your orders as quickly and efficiently as possible. Please review our shipping policy for details on processing times, delivery options, and more.

1. Processing Times

• Orders are processed and shipped within 10 business days of purchase.

• Custom or personalized t-shirts may require additional processing time.

• Business days exclude weekends and holidays.

2. Shipping Methods and Costs

• We offer a range of shipping options, including standard and expedited delivery. Shipping costs are calculated at checkout based on the weight, destination, and chosen shipping method.

• Free shipping may be offered on orders above $75. Check our website for current promotions.

3. Delivery Times

• Delivery times vary depending on your location and the selected shipping method.

• Once your order has shipped, you will receive a tracking number via email to monitor the delivery status.

4. International Shipping

• Jax and James LLC ships internationally. However, customers are responsible for any customs fees, duties, or taxes imposed by their country.

• Delivery times for international orders may vary depending on the destination and customs processing.

5. Address Accuracy

• Please ensure all shipping information is accurate at checkout. Jax and James LLC is not responsible for delays or lost shipments due to incorrect addresses provided by the customer.

6. Lost or Damaged Shipments

• If your package is lost or damaged during transit, please contact us at info@shopjaxandjames.com within 7 days of the expected delivery date. We will assist in resolving the issue through the carrier or issuing a replacement.

7. Order Tracking

• Once your order ships, you will receive a shipping confirmation email with a tracking number. Use this number to track your order’s progress online.

8. Delayed Shipments

• While we strive to meet processing and delivery timelines, unexpected delays may occur due to high order volume, carrier issues, or other unforeseen circumstances. We will communicate any significant delays to you promptly.

For questions or concerns about shipping, please contact us at info@shopjaxandjames.com. Thank you for choosing Jax and James LLC!